With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
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Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
AT&T uses Kapow to automate data migration from legacy to target systems. One group reported $1 million in savings during the first year.
Challenge
- Given the size and scope of AT&T operations and growth through acquisition, data integration is a major challenge that affects customer service, sales and support for millions of customers.
- Manual cut-and-paste was often required to migrate data from legacy to target systems.
- They needed a centralized master directory of subscribers, addresses, billing information and calling status, but had no programmatic access to back-end systems.
Solution
- With Kapow, data is automatically migrated between legacy and target systems.
- Data integration between applications has enabled them to automate and standardize processes.
- AT&T has found dozens of uses for Kapow's technology since their initial project.
Results
- $1.3M cost savings on their initial project.
- Over $10M cost savings over 3 years.
- Zero legacy application recoding.
JP Morgan cut transaction time by 50% and eliminated errors by automating data flow.
AGCO, the largest pure play, full-line agricultural equipment manufacturer, uses Kapow to automate web data extraction on hundreds of thousands of parts.
Challenge
- AGCO's parts division needed to pull data from 10 websites, which sell AGCO parts as well as competitors' products.
- Their existing data feed was inflexible. They got infrequent data dumps, and AGCO had to do a lot of manual work on the product description lists.
- Overall not a very good or agile solution, given that they were extracting hundreds of thousands of parts in a very competitive industry.
Solution
- Kapow provides a fully automated data feed solution, including robots to pull from the 10 key websites and a hosted installation of Kapow running on Amazon EC2.
- Kapow also provides ongoing robot maintenance and support.
- An in-house deployment is planned for the next phase.
Results
- Kapow eliminated manual work associated with web data acquisition.
- Competitive information is up-to-date.
Germany's largest independent insurance broker uses Kapow to automate data flow.
Challenge
- AWD wanted to create integration points for data flows between their employee intranet and agent extranet.
- Traditional methods were too costly and time consuming.
Solution
- Kapow has enabled them to clip and import targeted extranet content.
- Content is migrated between incompatible CMS platforms using an integration robot, providing real-time synchronization.
Results
- Eliminated manual cut-and-paste data entry.
- Significantly improved timeliness of information flow.
Haspa, the largest savings bank in Germany, saved time and staffing costs by automating new account creation.
Challenge
- Haspa wanted to automate their new account creation process, a manual process with over 25 steps that required interaction with multiple systems in the front and back-office.
- Their existing process required 2 full-time employees to handle approximately 125 new accounts created each day.
Solution
- Using a small number of Kapow integration robots, the entire process has been automated.
- Data flows automatically between the front-end and back-office systems.
- Run rate is about 125 new accounts per day.
Results
- New customer account creation time was reduced from 10 minutes to 1 minute per account.
- 2 employees were redeployed to other bank activities, resulting in significant cost savings.
This professional staffing services company automates business processes with Kapow robots, freeing up IT staff and resources.
Challenge
- Information about job opportunities is continuously updated.
- IT was inundated with requests for special reports to be run and delivered, detracting from everyday responsibilities.
- They needed to automate data extraction and interface with internal applications.
Solution
- Kapow robots dynamically take requests from the business as they come in via a web services infrastructure.
- The robots make use of the web interface of various IT systems and business applications to automate business operations and processes.
Results
- With Kapow, the company can scale to meet reporting demands from their business clients.
- Kapow removes the time required for IT staff to manually generate and deliver the requested reports.
- With Kapow, the IT group is more responsive to the business while freeing up their time to execute other responsibilities.
Pitt Ohio, a premier Mid-Atlantic LTL (Less Than Truckload) carrier, uses Kapow to automate web data extraction and integration for supply chain, customer service, credit and collection process automation.
Challenge
- Integrating with supply chain and customer applications was difficult.
- Typically, this was accomplished with repetitive manual tasks that consumed valuable resources.
- Data collected in this manner resulted in numerous keystroke errors and was hours or days old, limiting relevance.
Solution
- Kapow has automated web intelligence and integration in various parts of the business, ranging from supply chain and customer service to credit and collections.
Results
- Eliminating manual data extraction, frees resources to work on more value-added projects.
- Better data quality and timeliness.
- Access to more data sources.
Neckermann, one of the leading multi-channel retailers in Europe, keeps popular products in stock and priced to beat the online competition with automated web intelligence from Kapow.
Challenge
- Neckermann lacked fundamental metrics on their own web business and needed a more effective way to check competitor pricing to compete effectively with online retailers.
- An audit quantified the problem, showing SKUs priced too high relative to the competition and out-of-stocks on popular items.
Solution
- With Kapow, the company has automated web intelligence to support competitive pricing, category management and inventory applications.
Results
- Increased service levels and revenue by reducing out-of-stocks.
- Increased revenue resulting from dynamic pricing strategies informed by real-time view of competitor pricing.
JB Hunt, one of the largest transportation logistics companies in North America, keeps trucks running at capacity by harnessing real-time web data with Kapow.
Challenge
- Reduce freight costs by filling all trucks on all routes to capacity.
- To achieve this goal, they needed real-time access to relevant information from diverse sources, including logistic and payment information, but access to secure/external databases was seemingly impossible.
Solution
- Kapow web intelligence robots enable them to monitor public and partner websites for freight bid information in real time.
- They can integrate data from hundreds of partners and companies within a complex value chain.
- Data flows are integrated using web application interfaces. This eliminates the need for manual copy and paste between systems.
- The solution provides mobile access to application data, crucial for a transportation company.
Results
- More trucks are running with full loads, reducing freight cost per mile.
- Automating data integration has reduced cost (and errors) associated with manual data entry.
- Real-time visibility into partner logistics drives increased margin, revenue and customer satisfaction.
- CFO has a real-time view of cash flow.
Global leader in professional staffing and consulting services chose Kapow for content migration to Vignette CMS, completing the work in a fraction of the time required by competing solutions.
Challenge
- This professional staffing firm needed to migrate 25,000 pages of content from Interwoven to Vignette CMS.
- Traditional methods were too costly and time-consuming.
Solution
- Using Kapow, content was migrated automatically, without coding.
- Kapow spent 3 weeks on the project and trained the client to complete the migration themselves.
Results
- The work was completed in a fraction of the time required for manual content migration.
- Zero data conversion errors.
Leading European telco automates web data integration and eliminates data search errors.
Challenge
- The company has shopping and information portals that include content from partner websites.
- They were having a problem with low quality search results. In many cases, content could not be found, because a partner had not included specific tag information in their content.
Solution
- By using Kapow to automate web data integration, structured content is delivered from partner sites for indexing with Microsoft / Fast Technologies.
Results
- Improving search results has improved customer satisfaction.
- It has also improved revenue by getting customers to the product information they need to make purchase decisions.
Kapow supports this customer's innovative business model by automating data flow between applications, enabling visitors to complete e-commerce transactions from social media sites.
Solution
- Kapow enables a seamless transaction without leaving the social media site. The end user clicks on a banner that opens an online store front showing the merchant's products and allowing the user to purchase.
- When the end user has selected desired items and clicks “buy,” it's a Kapow robot that goes to the merchant site, in real-time, to complete the transaction.
- The end user remains within the social media site and waits to see a confirmation.
Results
- With a best-of-breed web intelligence process in place, the social commerce company is attracting more Fortune 1000 customers.
- Kapow makes it easy to develop automated transaction processes.
- Kapow's method of data extraction is extremely tolerant of website changes and easy to adapt when changes are needed, reducing maintenance time and expense.
Mobile commerce leader uses Kapow to automate web data extraction, freeing technical staff from routine maintenance tasks.
Challenge
- The company's value proposition depends on seamless integration with partner sites.
- They were using custom-built web data extraction technology that was costly to build and maintain.
Solution
- Kapow automates web data extraction, with no coding required.
- Using a single PIN, users can check rewards information and view targeted, timely offers from their mobile devices.
Results
- Supports company value proposition by enabling users to view offers in real time from mobile devices.
- No coding approach to web data extraction frees technical staff for higher value work.
With Kapow, the energy division of IHS can monitor thousands of sites for factors affecting supply and demand, without relying on offshore resources for web intelligence.
Challenge
- The energy division of IHS needed to monitor thousands of government regulatory product vendor websites for factors that influence oil and gas supply and demand.
- They were relying on off-shore resources to access web data, reducing their control of what is a strategic aspect of their business.
Solution
- With Kapow's automated web data acquisition, they can gather and aggregate critical web information in real time without outsourcing.
- No coding or manual data extraction is required.
Results
- Increased efficiency with automated data extraction.
- Enhanced and improved quality of master data.
- Enhanced product offerings based on better web data.
The Army Corps of Engineers saved $2 million by automating transactions with Kapow.
Challenge
- The USACE had implemented a nationwide project management system to centralize coordination and payment to contractors across 13 districts, but each district had its own unique project management system, requiring thousands of data elements to be migrated to the nationwide system within a 4-month window.
- Failure to meet the deadline would delay payments to contractors and employees and bring projects to a halt, costing tens of millions of dollars.
Solution
- Using the Kapow Katalyst™ platform, USACE implemented a system that automatically synchronized 13 local systems with the new centralized system.
- The system automated more than 250,000 transactions per day.
Results
- The entire automation process was completed in 2 months with two people.
- The system saved $2 million.
A leading provider of branded merchandise is using Kapow to aggregate supplier data from partner sites so visitors to their e-commerce platform can take advantage of bulk discounts and an industry view of all promotional products and pricing.
Challenge
- Their existing platform only offered intra-company purchasing aggregation – so you could receive a volume discount based on orders your colleagues placed around the same time. They wanted to offer a new technology platform that would give users a view into all products, group discounts and pricing in the branded merchandise industry.
- Specifically, they wanted to pull product data from partner/supplier websites into their application to give customers a 360 degree view of promotional products from 1 website.
Solution
- Kapow automates web intelligence from partner sites, with no coding required.
- Robots will be used to complete e-commerce transactions.
Results
- Their customers are now able to take advantage of bulk discounts while choosing from a larger inventory of products. This results in substantial cost savings and improved service.
- Kapow enables them to integrate with partner/supplier applications in an automated fashion, something they couldn't do before.
Automating integration of new account information was key to business growth for XING, a leading social networking site for business professionals in Europe.
Challenge
- XING competes with LinkedIn and other social networking sites aimed at business professionals.
- To encourage adoption of their service, they wanted to automate integration of customer account and contact information from LinkedIn, FaceBook, Hotmail and Yahoo Mail to XING's profile and contact databases.
Solution
- With Kapow, a new XING user can enter his third party network credentials into XING's registration form and robots will log into the third party sites and collect all additional profile and contact information to enrich the new XING account.
- Collected contacts that are not currently registered XING users receive an invitation to join XING.
Results
- Customers save time by having all their contact and profile information entered automatically, making the new service instantly useful.
- XING gains valuable marketing information at no cost.
With Kapow, ZFS completed content migration to their new CMS in 10 weeks.
Challenge
- ZFS needed to migrate 3 different sites into their new CMS.
- The old sites were based on Gauss, FrontPage and Lotus Notes.
Solution
- Using Kapow, they were able to migrate content automatically.
- Content migration required no coding and no content freeze.
Results
- The migration was done in about 10 weeks.
- A comparable manual effort for 6 employees would have taken 26 weeks.
Online components distributor is using Kapow to track competitor pricing data on the web.
Challenge
- They needed an efficient way to monitor competitor pricing data.
- Manual data monitoring was costly and time consuming.
Solution
- Kapow automated the process of harvesting competitor pricing information.
- No coding was required.
Results
- By tracking competitor prices in real time, the distributor can adjust their own pricing for competitive advantage.
- By offering consistently competitive prices, they've increased revenue and customer loyalty.
Standard is using Kapow to surface content in internal applications and to automate web intelligence.
Challenge
- They needed to provide data to Yodlee in real time to take advantage of Yodlee's data, payments and risk management utility.
- They also wanted to provide web access to an internal financial application.
Solution
- Kapow technology will automate data extraction and migration to Yodlee.
- By clipping the financial service application into a Kapow-hosted portal on Amazon EC2, they are able to surface it on Standard's Jive platform using an iFrame.
Results
- Kapow technology enabled Standard to provide data to Yodlee in real time.
- Kapow's solution for surfacing the internal financial application saved 1 year of development time.
Challenge