With Kapow, Fiserv automated their compliance dashboard without building APIs for 300 banking partner applications.
Customers
Application Integration
- Home
- Customers
- By Solution
- Application Integration
Challenge
- Fiserv was struggling with regulatory compliance on high volume transactions across 300 global banking partners and went without the automated compliance dashboard they needed for 3 years.
- As processing load grew to 10,000 transactions totaling $1 billion each day, manual processes became unsustainable. Many errors were occurring due to manual web intelligence and reconciliation.
- Real-time cash balance account data access and integration was essential, but developing APIs for 300 highly secure banking applications was out of the question. They had tried and failed.
Solution
- Today, Fiserv uses Kapow to automate data gathering and aggregation from banking partners' internal web-based applications.
- Kapow robots gather and transform information from these external systems and bring it together with data from Fiserv internal systems and data repositories to create meaningful BI.
- With Kapow, a management dashboard is available that enables treasury associates to track KPIs including debt balances, cash flow and net settlements so they can make informed financial decisions in real time.
Results
- Kapow completed a POC in 2 weeks and went live across 300 banks in 3 months.
- Automation reduced Fiserv staffing requirements by 2 full-time equivalents.
- They now have real-time access to global financial data and automated processing of over 10,000 Treasury transactions per day to meet regulatory compliance requirements
- Using robots in tandem with dashboard reporting has enabled Fiserv to consolidate funds for investment, which generates more revenue/income and reduces the number of draws from its credit facility.
AT&T uses Kapow to automate data migration from legacy to target systems. One group reported $1 million in savings during the first year.
Challenge
- Given the size and scope of AT&T operations and growth through acquisition, data integration is a major challenge that affects customer service, sales and support for millions of customers.
- Manual cut-and-paste was often required to migrate data from legacy to target systems.
- They needed a centralized master directory of subscribers, addresses, billing information and calling status, but had no programmatic access to back-end systems.
Solution
- With Kapow, data is automatically migrated between legacy and target systems.
- Data integration between applications has enabled them to automate and standardize processes.
- AT&T has found dozens of uses for Kapow's technology since their initial project.
Results
- $1.3M cost savings on their initial project.
- Over $10M cost savings over 3 years.
- Zero legacy application recoding.
Vodafone uses Kapow to aggregate content and services from operating companies around the world.
Challenge
- Vodafone Global hosts a very large heterogeneous intranet environment called Vista that supports 66,000 internal users.
- The previous portal infrastructure was based on Epicentric/BEA WebLogic 6. They needed to migrate content to BEA ALUI (now Oracle).
Solution
- Vodafone used Kapow to aggregate content and services from different operating companies around the world (e.g. UK, Germany, Spain, Italy, Egypt) and for clipping internal and public web content into the portal. Scope of the implementation was 250 clipping robots on 2 CPUs.
- As part of the implementation, they developed single sign-on capability that enables employee access to clipped internal applications via a single portal.
- Selected parts of Vista – for example, a BPM tool for travel management – were mobile-enabled with the Kapow integration module.
Results
- The improved employee productivity by adding public web content to existing portals and enabling single sign-on access to intranet applications.
- By using Kapow, they were able to migrate and repurpose content in a fraction of the time/cost of competing solutions.
ThyssenKrupp integrated content from multiple intranets, including 700+ internal applications, with no coding required.
Challenge
- With 400 internal intranets and 800 unique brands to manage, their challenge was to bring information together so employees feel they are part of a single company.
- They wanted to streamline access to relevant information.
Solution
- Using Kapow, they combined data from multiple intranets into existing portals.
- They modernized portal layouts with remixed content for targeted user communities.
Results
- 700+ internal applications are mashed up with existing and new portals.
- Significant refresh and improved targeting of portal content, while leveraging existing applications and portal infrastructure.
Leading Asian telco consolidates its customer facing portals using Kapow.
Challenge
- A leading Asian telco wanted to consolidate 15 customer facing portals onto 1 platform to give the company a more cohesive brand and enable them to better cross-sell services and products. Yellow pages, youth content, social networking, broadband and other services were present on individual portals, leaving the user to browse multiple sources.
- The project involved a new CMS, a new portal system and a myriad of underlying databases and other systems.
- Time was of the essence and the budget was extremely constrained -- less than half of what just 1 portal had initially cost to develop.
Solution
- Kapow carried out a POC that involved an integration and common interface for 3 separate major portal functions, complete with single sign-on to the applications.
- The POC was developed in 2 days and convinced them that Kapow was the way to go.
Results
- In 1 month, Kapow was used to migrate 2 major entry portals into the new CMS.
- Dozens of processes and applications that enable users to interact with the company to order, review and utilize its products and services were developed as web services and deployed to the new portal system. All without recoding the underlying system.
- Within the first 2 months, the majority of content and functionality was successfully integrated to the new environment.
- Without Kapow, the development would have been taken at least 10X longer, incorporated a much larger development team and resulted in a project out of scope and out of budget.
Automating web data extraction was key to expanding business for PPG Industries, the world's leading provider of coatings and specialty products and services.
Challenge
- An insurance company has outsourced its claims department to PPG. PPG handles claims requests from car owners through a call center application.
- PPG needs access to each insurance policy data, which typically resides on a mainframe.
- They are now encountering clients whose data resides in web applications. They need to automate web data extraction and integrate the data with internal systems to replace time consuming manual data processing by call center staff.
Solution
- Kapow robots perform web data extraction automatically.
- Robots are wrapped in web services, which make them easy to integrate into the existing solution.
Results
- Automating web data extraction and integration will result in an estimated 50,000 additional cases from the insurance company.
Kapow helps Atento achieve swivel chair automation, processing new accounts in 10 seconds per form.
Challenge
- Atento is a leading provider of call center services in Spanish- and Portuguese-speaking markets.
- They wanted to do “swivel chair automation” of bank processing for new accounts – loans, credit cards, savings accounts – to eliminate manual data entry.
- Their current system required an army of people to take the paper forms and type them into the online system.
Solution
- They are using Kapow to automate web data extraction and integration with internal systems.
- Kapow eliminates the delays and errors associated with manual data entry.
Results
- With Kapow they can process each form in 10 seconds.
- This allowed them to allocate the resources to more productive tasks.
Audi delivers on their vision for self-service IT with codeless portal generation.
Challenge
- Audi wanted to build a global group intranet (including Volkswagen AG), but there were many integration problems to solve.
- Data was controlled at the department level.
- They didn't want to spend the time and money associated with traditional integration methods.
Solution
- With Kapow, they implemented their vision for self-service IT through codeless portal generation.
- The global group intranet provides access to enterprise-wide information, is optimized for each group, and provides mobile access to intranet and sales applications.
Results
- Significant time and cost savings over traditional integration methods.
- Automated web intelligence for Transport & Logistics optimization.
- “Using Kapow, 1 developer was able to build the new application in just 4 days for a fraction of the cost and using data from nearly 100 sources.” Anton Kramm, IT Management Team, Audi
The global logistics leader saves recoding time and costs by using Kapow to API-enable 15 web applications.
Challenge
- DHL needed to API-enable and integrate 15 distributed web applications for Deutsche Post World Network and DHL into an Oracle WebLogic portal without re-coding any of the existing applications.
- With more than 2 million registered users, they needed a highly scalable solution that could handle 100,000 requests per hour with 300 concurrent sessions.
- Traditional SOA methods would have required implementing a service layer directly in the current applications with an expensive long term consulting engagement.
Solution
- Kapow enabled them to integrate 15 distributed web applications into the Oracle WebLogic portal without re-coding.
- The solution meets current requirements (100,000 requests per hour/300 concurrent sessions) and is scalable to meet future demand.
Results
- Applications were API-enabled at a fraction of the cost and in record time compared to traditional methods.
- By leveraging the Kapow Katalyst™ platform, which has a stateless server that scales linearly with the number of CPUs available, they can meet current requirements and quickly scale the solution to meet growing demand.
Haspa, the largest savings bank in Germany, saved time and staffing costs by automating new account creation.
Challenge
- Haspa wanted to automate their new account creation process, a manual process with over 25 steps that required interaction with multiple systems in the front and back-office.
- Their existing process required 2 full-time employees to handle approximately 125 new accounts created each day.
Solution
- Using a small number of Kapow integration robots, the entire process has been automated.
- Data flows automatically between the front-end and back-office systems.
- Run rate is about 125 new accounts per day.
Results
- New customer account creation time was reduced from 10 minutes to 1 minute per account.
- 2 employees were redeployed to other bank activities, resulting in significant cost savings.
With Kapow, analysts and traders get real-time information on factors that affect trading price.
Challenge
- In 2007, the EU introduced requirements for greater transparency in the utilities market.
- Organizations affected by the new regulations had to deliver hourly, daily and weekly reports online.
- Deutsche Börse wanted to capture this information in real time to inform trading decisions.
Solution
- With Kapow, they were able to extract and transform data in real time, providing analysts and traders with critical information affecting trading price.
- The solution retrieves information from 150 websites.
Results
- Kapow was the only vendor who could fulfill the requirements in their timeframe.
- “With Kapow, we built powerful fundamental data models. Analysts and traders get critical factors that affect the price of a trade in real-time.” - Mario Schultz, Director, Market Data & Analytics, Deutsche Börse
This professional staffing services company automates business processes with Kapow robots, freeing up IT staff and resources.
Challenge
- Information about job opportunities is continuously updated.
- IT was inundated with requests for special reports to be run and delivered, detracting from everyday responsibilities.
- They needed to automate data extraction and interface with internal applications.
Solution
- Kapow robots dynamically take requests from the business as they come in via a web services infrastructure.
- The robots make use of the web interface of various IT systems and business applications to automate business operations and processes.
Results
- With Kapow, the company can scale to meet reporting demands from their business clients.
- Kapow removes the time required for IT staff to manually generate and deliver the requested reports.
- With Kapow, the IT group is more responsive to the business while freeing up their time to execute other responsibilities.
Pitt Ohio, a premier Mid-Atlantic LTL (Less Than Truckload) carrier, uses Kapow to automate web data extraction and integration for supply chain, customer service, credit and collection process automation.
Challenge
- Integrating with supply chain and customer applications was difficult.
- Typically, this was accomplished with repetitive manual tasks that consumed valuable resources.
- Data collected in this manner resulted in numerous keystroke errors and was hours or days old, limiting relevance.
Solution
- Kapow has automated web intelligence and integration in various parts of the business, ranging from supply chain and customer service to credit and collections.
Results
- Eliminating manual data extraction, frees resources to work on more value-added projects.
- Better data quality and timeliness.
- Access to more data sources.
With Kapow, MTU unified portals on a common infrastructure without recoding.
Challenge
- MTU is Germany's leading producer of aircraft engines and components for the military and commercial market.
- They needed to integrate applications into the company's intranet.
- Competing solutions were not able to meet their requirements.
Solution
- They used Kapow to integrate 10 applications via clipping into their portal environment.
- Data was integrated into the portal environment without coding or data conversion errors.
Results
- Significant savings in development time and effort.
- Extends the value of existing assets without costly rework.
JB Hunt, one of the largest transportation logistics companies in North America, keeps trucks running at capacity by harnessing real-time web data with Kapow.
Challenge
- Reduce freight costs by filling all trucks on all routes to capacity.
- To achieve this goal, they needed real-time access to relevant information from diverse sources, including logistic and payment information, but access to secure/external databases was seemingly impossible.
Solution
- Kapow web intelligence robots enable them to monitor public and partner websites for freight bid information in real time.
- They can integrate data from hundreds of partners and companies within a complex value chain.
- Data flows are integrated using web application interfaces. This eliminates the need for manual copy and paste between systems.
- The solution provides mobile access to application data, crucial for a transportation company.
Results
- More trucks are running with full loads, reducing freight cost per mile.
- Automating data integration has reduced cost (and errors) associated with manual data entry.
- Real-time visibility into partner logistics drives increased margin, revenue and customer satisfaction.
- CFO has a real-time view of cash flow.
With “directory assistance” from Kapow, this top 5 U.S. bank increases conference call security and engagement.
Challenge
- The bank had no visibility into who was joining and dropping out of conference calls.
- They wanted to maximize conference call participation and productivity while preventing unauthorized access.
Solution
- With Kapow, they were able to aggregate internal and external caller information from internal HR phone registries and public white pages.
- A custom web interface enables real-time call monitoring. They can now monitor all joins, drops and time spent on the call.
Results
- Eliminated unauthorized call access and security breaches.
- Demonstrated viable use of aggregated data for “long-tail” solutions.
- Required development of fewer than ten robots and a simple web interface to integrate data feeds.
Leading European telco automates web data integration and eliminates data search errors.
Challenge
- The company has shopping and information portals that include content from partner websites.
- They were having a problem with low quality search results. In many cases, content could not be found, because a partner had not included specific tag information in their content.
Solution
- By using Kapow to automate web data integration, structured content is delivered from partner sites for indexing with Microsoft / Fast Technologies.
Results
- Improving search results has improved customer satisfaction.
- It has also improved revenue by getting customers to the product information they need to make purchase decisions.
With Kapow, this global payments technology company wraps internal solutions as services – a non-intrusive approach that allows speedy integration of legacy applications.
Challenge
- The company needed to enable existing internal web-based solutions as services for a workflow management framework designed to save time and money and improve customer service on critical business processes.
- The project had to be done within 5 months.
Solution
- Kapow made it possible to wrap existing applications as services.
- The non-intrusive approach made for speedy integration of legacy applications that would otherwise have required huge efforts in programming, redeployment and testing.
Results
- Kapow enabled them to complete the project well within the 5 month deadline.
- The new solution can be enhanced, modified and maintained with ease and at low cost.
Standard is using Kapow to surface content in internal applications and to automate web intelligence.
Challenge
- They needed to provide data to Yodlee in real time to take advantage of Yodlee's data, payments and risk management utility.
- They also wanted to provide web access to an internal financial application.
Solution
- Kapow technology will automate data extraction and migration to Yodlee.
- By clipping the financial service application into a Kapow-hosted portal on Amazon EC2, they are able to surface it on Standard's Jive platform using an iFrame.
Results
- Kapow technology enabled Standard to provide data to Yodlee in real time.
- Kapow's solution for surfacing the internal financial application saved 1 year of development time.
With Kapow, a leading sporting goods manufacturer integrated 40 applications into a new global intranet representing all their brands.
Challenge
- They wanted to build a global intranet with all brands.
- This would require integrating 40 applications into the new intranet.
Solution
- Kapow had proven success with comparable initiatives.
- In the first phase of deployment, they successfully integrated 20 applications via clipping into their new portal.
Results
- Significant savings in development time and effort.
- Extends the value of existing assets without costly rework.
With Kapow, Credit Suisse was able to roll out self-service access to valuable portfolio management tools without a lengthy development cycle.
Challenge
- To compete effectively, Credit Suisse needed to expand self-service offerings to their clients.
- Rewriting existing applications for self-service access would take 2 to 3years.
Solution
- With Kapow, Credit Suisse implemented a portal to give their clients access to internal financial reporting and investment management applications.
- By re-purposing the existing HTML user interface so it could be displayed in the portal,
- each user sees a customized view, updated dynamically, that is unique to their profile.
Results
- Customers have self-service access to portfolio management tools.
- Significant saving over providing phone support for external customers.
- 90% saving in development time.
- Kapow was able to address security requirements and deliver the self-service applications they needed in 4 months.